Orders are generally sent out expedited parcel (Canada Post). If you qualify for Free Shipping, we will choose the most economical means to ship your order.
Orders will be shipped within 7 days of receiving payment Monday through Friday. We do not ship on weekends. (Please make sure all your shipping information is on your order form to avoid delays). Also, please make sure to include your e-mail address on all orders, so we may contact you.
Please Note: Canada Post charges by the size and weight of the package and the distance it has to travel. It is more cost effective to order more than one bar of soap, as it costs the same to ship three bars as it does one.
We do not make any money on shipping. Our shipping charges are based on Canada Post shipping rates.
Shipping Rates are as follows:
British Columbia; Flat Rate of $15.00 or Free Shipping on order of $100.00 or more.
Alberta, Saskatchewan & Manitoba; Flat Rate of $20.00 or Free Shipping on order of $100.00 or more.
Ontario & Quebec; Flat Rate of $25.00 or Free Shipping on orders of $100.00 or more.
New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island; Flat Rate of $25.00
Northern Canada – Flat Rate of $25.00
Sorry, no international shipping at this time.
Due to the nature of our products, they may not be refunded, unless authorized by Cowichan Valley Soaps. We do stand behind our products but cannot be responsible for circumstances beyond our control. If for any reason you are not happy with our products, please let us know, and we will do our best to replace the item or refund you, depending upon the circumstances.
We accept payment through Pay Pal, as well as e-mail money transfer or cash upon delivery. Both Pay Pal and e-mail money transfer are fast, easy and secure.
We also offer free local pickup and payment if you are in the Cowichan Valley. Send us an email at firstname.lastname@example.org or on the"Contact Us" page to arrange a time.
Cowichan Valley Soaps products are sold without warranty of any kind. It is the responsibility of the customer to read label information and to use the products accordingly. If irritation occurs by using any of our products, discontinue use. Our products are for external use only and are not intended for self diagnosis. If you have skin problems, you should consult your physician.